Privacy Notice
Introduction This Privacy Notice explains the types of personal data we collect when you interact with us. It details how we use your data, ensure its safety, and your rights regarding its processing.
Who Are We? Golfokay Co., Ltd (0105566048756).
How We Use Your Data As a golf tour operator, we process your personal data to:
Handle inquiries about our holidays.
Administer your holiday bookings (e.g., amendments, payments, reviews).
Ensure our suppliers (hotels, golf courses, airlines) can provide the services included in your holiday.
Inform you about our products that may interest you.
Facilitate the smooth operation of our online services and call center.
Data Processing Details We may share your personal data with third parties if we sell, transfer, or merge parts of our business. New owners may use your data as outlined in this notice.
Definitions
Legitimate Interest: Our business interests in managing and running our company to provide you with the best service/product and experience. We balance any potential impact on you and your rights before processing your data for our legitimate interests.
Contract: Processing your data is necessary for performing a contract to which you are a party or to take steps at your request before entering into such a contract.
Enquiries About Our Holidays We collect information when you contact us for information before booking. This may include your:
Name
Email address
Telephone number(s)
Postal address
Golf handicap
We process this data to provide the requested information, relying on the 'contract' legal basis. If you provide contact details, we may use them to send information about similar holidays or promote products from the Palatinate Group. You can opt-out at any time.
Booking a Holiday When booking, we may ask for additional personal data required by our suppliers. For example, your date of birth and passport number for flight bookings. We only share necessary details with our suppliers to deliver the services you've booked. Both we and our suppliers act as data controllers. We rely on the 'contract' legal basis for processing data related to your booking.
Communications and Reviews We may contact you about your booking using the provided details and ask for a review of our booking process and your trip. This relies on our 'legitimate interests,' but you can request us to stop processing your details for this purpose.
Phone Calls We record details of phone calls (number, duration, audio) to resolve complaints or disputes, relying on 'legitimate interests.' These recordings are kept for 12 months.
Emails We keep a record of emails to assist with booking administration and dispute resolution, relying on 'legitimate interests.'
Website Visits We log your IP address, browser type, and pages viewed during website visits to fix technical problems, using 'legitimate interests.' We use Google Analytics to analyze website usage and marketing effectiveness. This data is processed in aggregate.
Your Rights Under the Personal Data Protection Act (PDPA), you have rights regarding your data processing, including:
Right to be Informed: We inform you about data processing in this notice and specific messages on our website.
Right of Access: Request a copy of the information we hold about you.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of data processed for marketing purposes.
Right to Restrict Processing: Request restricted processing under certain conditions.
Right to Data Portability: Request data in a machine-readable format.
Right to Object: Object to data processing for marketing purposes.
Rights Related to Automated Decision Making: We do not use automated decision making or profiling.
Third-Party Data Processors We use third-party processors for data processing on our behalf:
Google: Email services, Google Analytics, and AdWords.
Hostneverdie: Web hosting.
Travelfy: Customer service management.
Stripe: Payment processing.
Trustpilot: Review management.
Zapier: Email marketing service.
Complaints If you have concerns about our data processing, contact us via support@golfokay.co. If unsatisfied with our response, you can contact the Personal Data Protection Committee.
